Posts Tagged ‘customer’

Dallas-based power line operator Oncor has set up a hotline to answer customer questions at 1-888-875-6279 or online at http://www.askoncor.com.

“We expect to get questions on everything from ‘How do I switch retailers?’ to ‘What is a kilowatt?’ and everything in between,” Oncor chief customer officer Brenda Jackson said.

“As we’ve heard multiple times since the smart meter questions began and the February snowstorm, customers need and want someone to turn to. Before we began stepping up, there wasn’t really anyone serving them.”

Oncor spokeswoman Megan Wright said operating the hotline probably won’t cost much, because Oncor already employs the customer service agents and experts who will answer the questions. She said if the program becomes costly, Oncor would probably ask regulators to include the cost in the rates electricity customers pay each month.


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